Our customer satisfaction is what we really care about. Therefore, we aim to ensure our warranty reflects that.

All Loving Pets Products are guaranteed against manufacturing defects for a period of 12 months.

This does not cover products where fault is due to misuse, abuse, use in contravention of the instructions, or where the product has been subject of unauthorised modifications or alterations or has been the subject of commercial use.

If your product becomes damaged or faulty within 12 months from the date of purchase, we will replace this for free of charge or we will issue a full refund where a replacement is not available.

In the event of a problem with your product within the guarantee period, please contact us info@lovingpetsproducts.com.au and we will be happy to resolve your issue immediately.